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FIMS Implementation Issue - Escalation Matrix

Following route needs to be followed for resolution of issues
  • For Administrative Clarifications/Issues, Officials need to contact with the Nodal Officer (FIMS) of concerned District/Sub-division/Block/ULB through Email/Contact Phone Number
  • If needed, concerned Nodal Officer in turn may get in touch with higher authorities
  • For Training/Technical Clarifications/Issues, Officials need to contact with the DIO/ADIO, NIC of concerned District through Email/Contact Phone Number
  • If needed, DIO/ADIO in turn may get in touch with the Central Help Desk through Email/Contact Phone Number
  • Contact details of Nodal Officers (FIMS) / DIOs / ADIOs may be circulated by District Authorities for smooth execution of FIMS
  • For Administrative Clarifications/Issues, Officials need to contact with the Nodal Officer (FIMS) of concerned Department
  • If needed, concerned Nodal Officer in turn may get in touch with higher authorities
  • For Training/Technical Clarifications/Issues, Officials need to contact with the SSPs (trained on FIMS) posted in the concerned department
  • If needed, the SSPs in turn may get in touch with the Central Help Desk through Email/Contact Phone Number
  • Contact details of Nodal Officers (FIMS) / SSPs may be circulated by Departments for smooth execution of FIMS
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